Member Manual

Your smartcard

What it is, and how to get a new one

Where can I use GoGet cars?

There are no restrictions on where you can travel to, as long as you've booked enough time to cover your whole journey.

What to do when the car isn’t in the pod

Locating your vehicle or booking a replacement

What to do if you can’t get into the car

Information on what to do if your has a flat battery or won't let you in

Using the booking system

A guide to how our booking system works

Tyres

**At the beginning of your booking**

The car key

Car keys stay in the car, Smartcard stays with you

Smoking in cars

Strictly no smoking in our cars

Schedule of Fees

**Ancillary Fees (GoGet Fines)**

Roadworthiness

Returning your car

Our expectations for you at the end of each GoGet booking.

Returning the car late

What to do when you can't make it back to the pod in time

Refunds

How refunds work

Rates & Pricing

Learn about our booking charges and the differences between our hourly and daily rates

Not returning vehicle to its home "pod"

All GoGet bookings are return trips

Making a booking

The bare basics of making a booking or how to book a GoGet

Locating your car

Investigation fee

I lost my smartcard

How to get a new smartcard and get back in your GoGet

I have a learners driver’s license. Can I still join?

All about the GoGet Learner Program

I have a foreign driver’s license. Can I still join?

Yes, GoGet accepts international driving licences

How Favourite Locations Work

Learn how to save favourite locations to find a car at home or work

How does Refuelling work?

The official GoGet guide to refuelling

How do tolls work?

Find out how toll-roads and toll-tags work with GoGet

How do I access and start the car?

How to use your smartcard during your GoGet trip

Flat batteries

What to do if your vehicle's battery is flat

Finding the right car

How use fitlers to find the right GoGet car or van for your trip

Definitions

Our Glossary of Terms

Damage cover

How Damage Cover and insurance works

Cleanliness

Standards of cleanliness in GoGet vehicles

Change or cancel a booking

What is the GoGet booking cancellation and when can I change or cancel my booking?

Call out charges

If you require assistance from our Fleet Team, NRMA or RACV, there are charges that apply if it's found to be an at-fault issue.

Basic GoGet Rules

How to use GoGet. Because GoGet is all about sharing cars, there are a few basic rules that members need to follow.

Automatic Renewal

Our membership fees automatically renew

Animals in cars

Assistance Animals are allowed in any of our vehicles and Pets are allowed only in Pet Friendly vehicles

Accidents and Damage

What to do if damage or an accident occurs during the booking

#6 Keep it clean

Leave it as you would like to find it. Take all of your rubbish and belongings with you, if you make a mess clean it up.

#5 Return vehicle

Make sure to return the vehicle back to its pod, on time. Remember to lock the vehicle with your smartcard before your booking ends.

#4 Keep within your booking time

Only access the vehicle during your booking time, if you want to pick the car up early or are running late, modify or extend your booking.

#3 Refill at 1/4 tank

GoGet pays for fuel. If fuel drops to a 1/4 tank, fill the entire tank and use the GoGet fuel card to pay, otherwise fines may apply.

#2 Check for damage

Check the vehicle and co-pilot’s damage log for existing damage and use the app to report any new damage at the start of your booking.

#1 Smartcard Locks and Unlocks

Your smartcard locks and unlocks the vehicle during your booking and stays on you. The car key starts the vehicle, and stays in the vehicle.