Membership and Bookings
All about managing your membership, and creating and changing GoGet bookings
24 articles
Contact GoGet or Leave Feedback
Calling GoGet. Call us 24/7 on 1300 769 389 or 02 9159 6663 for assistance and emergencies. Click for more information on availability of other services.
I forgot my password
Trouble logging in and help with resetting your password
Trouble Logging in to the GoGet app or website
I'm having issues with my login, or I don't have access to my login email
Where do I download the GoGet App?
Where to find and what you can do in the GoGet App
Membership
GoAdvantage employee benefit plan
What the GoAdvantage employee benefit plan is, who can access it, and how businesses can set one up
How Biometrics Login Works
Log in to the GoGet app easier by enabling biometric login
How Multi-Factor Authentication Works
Setting up Multi-factor authentication for your GoGet account and how it works
How do I add another driver to my account?
How many drivers you can add, and how to do it
How do I change my account details?
How to change your address, email, mobile number and more
How do I upgrade or downgrade my Membership?
How to change to a different GoGet plan.
How to Update your Email Address
Updating your email address with GoGet in the new app
How to Update your Mobile Number
Updating your mobile number with GoGet
How to add extra drivers to your GoGet business account
How to invite team members to join your GoGet business account
How to log in to the new GoGet app for the first time
Help logging in to the updated GoGet app
I didn't receive the SMS code
How to Check Your Spam SMS Folder on iPhone & Android
I want to cancel my Membership
How to close your GoGet account
Joining GoGet with a Digital Drivers License
To join GoGet using your Digital Driver's License, we need to verify your identity with your Australian Passport.
Why am I not receiving SMS confirmations?
GoGet has permanently discontinued SMS booking confirmations.
Bookings
Do I need to book in advance?
All GoGet trips require bookings
How do I change or cancel a booking?
How to change or cancel your GoGet booking
How do I end my booking?
A guide to ending your GoGet reservation
How do I extend a booking?
How to extend a booking your GoGet trip if you are running late or plans change
I can't extend my booking
What to do if you can't extend your booking
What if I return my car late?
Your grace period, and how to avoid receiving a late fine of $25